Restaurant • Café • Bar Excellence
Better Service.Smarter Operations.Stronger Business.
/ Independent hospitality assessments for Nepal's restaurants, cafés and bars /
HOSPITALITY
About Smart Hospitality Management.
International hospitality thinking, adapted to local businesses. SHMG is a proposed independent Nepal-origin hospitality performance advisory combining guest experience assessment, training, cost control and owner-focused business improvement.
For independent food-service businesses.
Our Mission
Improve every guest touchpoint through mystery assessments and operational audits; build staff capability; strengthen profitability with menu engineering, cost controls and digital visibility; provide owners with actionable performance insights.
Our Vision
To become a trusted independent hospitality performance platform originating in Nepal and expanding across South Asia, supporting world-class service, data-driven management and sustainable operations.
Our Services
6 Core Offerings
01
Guest Service Assessments
Independent mystery visits, reservation and arrival checks, service quality, billing accuracy and corrective-action reporting.
02
Restaurant Operations Audit
Review SOPs, shift handovers, hygiene, POS controls, inventory, complaints and daily management systems.
03
Kitchen & Food Safety
Evaluate receiving, storage, allergen communication, sanitation, recipe consistency and food quality.
05
SHMG Academy
Frontline service, café and beverage skills, complaint recovery, supervisor coaching and train-the-trainer programs.
06
Digital Revenue & Reputation
Google Business Profile, local SEO, review management, direct inquiries and responsible guest engagement.
04
Menu & Profit Improvement
Menu engineering, food and beverage costs, waste, average check, table turnover and contribution margins.
A Practical Performance Partner
For independent food-service businesses
Independent Restaurants
Service standards, kitchen coordination, menu performance and repeat business
Cafés & Bakeries
Speed, product consistency, customer care and takeaway operations
Bars & Lounges
Beverage service, stock accountability and guest experience
Multi-Outlet Groups
Consistent SOPs, outlet comparisons and management reporting
Boutique Hotels & Resorts
Tailored hospitality assessments as a secondary service offering
Pre-Opening Businesses
Concept readiness, staff training, operating standards and launch support
Why Choose SHMG
Understand Your Business
Key Benefit
Improve Guest Satisfaction
Key Benefit
Build Team Confidence
Key Benefit
Improve Operations
Key Benefit
Strengthen Commerciality
Key Benefit
Track Progress
Key Benefit
Assessment Standards
A proposed original 1,000-point SHMG framework with service quality and emotional impact feedback
Guest Welcome
Reservations, greeting, seating and first impressions
Dining Service
Menu knowledge, attentiveness, order accuracy and farewell
Kitchen & Food Safety
Food hygiene, handling, preparation and culinary consistency
Café & Beverage
Drink quality, presentation and guest engagement
Cleanliness
Dining area, washrooms, equipment and sanitation
Cost & Inventory
Purchasing, stock controls, waste, cash and profitability
Scoring Framework
Original SHMG planning weights — not LQA criteria or existing certification
Guest Service & Emotional Experience
Operations & SOP Compliance
Product & Facility Quality
Revenue & Sales Performance
Cost & Profit Controls
People & Leadership
Digital & Reputation
Sustainability, Safety & Local Value
Total Proposed Points
SHMG Academy
Building service confidence and stronger leadership through practical training
Service Foundations
Guest welcome, reservations, table service and farewell
Guest Recovery
Listening, empathy, complaint ownership and follow-up
Food & Beverage Skills
Menu knowledge, café service, quality and thoughtful recommendations
Kitchen Coordination
Food safety awareness, service timing and teamwork
Restaurant Profitability
Recipe costing, menu engineering, inventory and waste
Leadership & Coaching
Supervisory standards, training and performance conversations
How SHMG Works
Discover
Assess
Diagnose
Improve
Reassess
Start Your Journey
Request a consultation — prototype form, no data transmission
Connect With Us
Location
Kathmandu, Nepal
Quick Response